BONNIQ ORDER & DELIVERY POLICY

At Bonniq, we are committed to providing a seamless and convenient shipping experience for our customers. We offer free standard shipping, with delivery times typically ranging from 3 to 5 working days. Our team works diligently to ensure your orders are processed and shipped promptly, so you can enjoy your Bonniq products as quickly as possible.

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​For customers who require immediate delivery, we provide the option to book your own courier service, such as Lalamove or Grab, at your own expense. Alternatively, you are welcome to visit us in person at Dainty Glam, 77 Owen Road, to collect your order. Please coordinate with us in advance to ensure your collection process is smooth and hassle-free.

All sales are final. We do not accept returns, exchanges, or refunds for any purchases. Please review your order carefully before completing the checkout process to avoid any inconvenience.

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​For orders shipped via standard or express courier, our delivery partners will attempt delivery up to three times. After three unsuccessful delivery attempts, the parcel will be returned to our warehouse. For orders shipped to POPStations, customers must collect their parcels within 7 business days. If the parcel remains uncollected, it will be returned to our warehouse as well.

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Once parcels are returned to our warehouse, they cannot be redelivered. In such cases, the order will be treated as a return and refunded solely in the form of store credit. To prevent such occurrences, we strongly encourage customers to provide accurate delivery information at the time of checkout. While delivery details cannot be amended after the order is placed, we will do our best to assist with any last-minute changes. If you need to make amendments, please contact us immediately through our customer service channels.

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Please note that any amendments to delivery information may result in shipping delays. While we will make every effort to minimize disruptions, once an order has been shipped and delivered, we may not be able to retrieve it. If you realize an error in your delivery details, reach out to us as soon as possible. We value your trust and are committed to ensuring your order reaches the correct destination.

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​We appreciate your understanding and cooperation. Should you have any questions about our shipping policy, feel free to contact us for further clarification.​

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